Help, without the phone queue.
Coffee Cyber is run online. Customers raise and track everything from their control panel, and UK engineers pick it up.
For customers
Everything starts in your control panel.
Support requests go straight to the engineers who look after Coffee Cyber, with your account, plan and devices already attached, so nobody has to ask who you are.
Installing the agent
Installers, your customer ID, Intune packages and step-by-step guides for Windows, macOS and Linux.
InstallSomething not working
An agent will not install or report in, old antivirus is fighting back, or the console shows something you do not understand. Raise a request.
Support requestsChanging your plan
Move between plans, switch add-ons on or off, or cancel. Changes show on your next invoice.
Plan and add-onsInvoices and payment
Monthly invoices, the device count behind each one, and your Direct Debit or card details.
BillingSecurity alerts
Alerts are not support requests.
On Complete, CrowdStrike's 24/7 team handles security alerts directly. On Defend and Defend Plus, alerts are for you or your IT provider to act on in your Falcon console. Our support covers the agent, console, plan and billing.
How managed response works